FAQ

1. How long will my order take to be delivered?

All orders are processed within 2–3 working days.
Once shipped, delivery typically takes 3–7 working days within India, depending on your location.

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2. Do you offer international shipping?

Yes, we do offer international shipping.
Shipping charges and delivery timelines vary based on the destination.
For international orders, please WhatsApp us at +91 7977568480 before placing your order for assistance.

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3. What kind of fabrics do you use?

At Kaajal by Vidhi, we focus on high-quality, breathable fabrics chosen for comfort, durability, and effortless elegance.
Each collection is thoughtfully designed with fabric selections that complement the style and purpose of the outfit.

Specific fabric details are mentioned on the individual product pages.

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4. Is customisation available?

Customisation may be available for select pieces.
If you’re looking for size adjustments, personalised details, or special requests, please contact us on WhatsApp at +91 7977568480 before placing your order.

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5. What is your return and exchange policy?
• Returns are accepted within 5 days of delivery only if there is a defect or an incorrect item has been sent.
• Size exchanges are accepted within 7 days, subject to availability.
• Customised products or orders with customised measurements are not eligible for return or exchange.

For complete details, please refer to our Return & Exchange Policy page.

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6. How can I contact you for queries or assistance?

You can reach us at:
• WhatsApp: +91 7977568480
• Email: kaajalbyvidhi@gmail.com
• Customer Support Hours: 11:00 AM – 11:00 PM (Monday to Sunday)

We’re always happy to assist you 🤍